Thank you for your feedback, we are sorry that you did not receive the product. We delivered the goods on time through UPS according to the address you left in Alibaba. However Your local UPS replied that the delivery address was incorrect when your parcel arrived at the Belgian transshipment center. In order to solve this issue timely, we contacted you several times(sending message and calling via Alibaba). without any answer from you. We apologize for the misunderstanding and thank you for your understanding and support.

Thank you very much for your feedback! May all be well with you and we look forward to working together next time.